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Roles and Responsibilities+

• As the head of the function, defining and implementing the collection strategy for the company,
• You will also have the ability and skill sets to liaise with law enforcement wherever needed.
• Supports the development of the workforce plan for the collection function for creating a high performing team.
• Manages and controls the operating framework for the collection function, provides guidance and support, ensures implementation and review of work processes in order to achieve high-performance standards and continuous improvement.
• Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.
• Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.
• Evaluates competition best practices and use the knowledge for defining or modifying collection processes and policies.
• Defines and designs strategies to minimize NPA s and maximize recoveries.
• Defines, designs and implement the collections process manual and standard operating procedures.
• Builds and nurtures a culture of customer service-oriented collections.
• Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.
• Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.

Desired Candidate Profile

• Must have 8 – 10 Years of Experience into Collection Segment
• Must be good and capable of handling a team of 8 – 12 members
• Well versed into Tamilnadu Locations
• Must have a good credit profile
• Through and detailed understandings of all brackets of collections
• Must be targets and number driven
• Working Experience into similar segment for more than 5 Years.