Story of the Week

All the chit funds are not same. Kopuram Chits empathize its customers

Pregnancy Delivery Expenses and COVID 19 – A great help by Kopuram!!!!

About Customer
Samuel Christ Morris is working as a cashier in one of the reputed banks in India – Indian Overseas Bank,  Pollachi for many years, came to know about Kopuram Chits by visiting a financial trade expo happened in Maharaja Mahal in Pollachi, where Kopuram is also one of the exhibitors.

Challenges Faced
Being a banker, he is very much aware of the process that is being carried out in banks before disbursal of any financial products. As a financial domain employee, he knows the importance of emergency funds and savings and decided to join in Chit funds – A saving and borrowing mechanism which could help him in emergency situation.

Solutions Offered
Though the commitment was one month ahead to disburse the amount, as unexpected COVID-19 lockdown came and made the whole financial situation chaotic, Kopuram chits immediately offered an emergency support by disbursing the prize money amount a month before to meet his wife’s pregnancy delivery, which was indeed a great help to Samuel. This urgent help to family ensured Kopuram can deal with unprecedented challenges.

Customer Says
The interest rate is low compared to any other financial companies. The prize money helped my wife’s delivery during the lockdown which was very much useful for us at the prompt time. Collections are made at my bank’s doorstep with friendly gesture.

Kopuram Says
Kopuram chits is acting quickly and focusing to help meet the immediate challenges faced by the common public.

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Job Description

Outlet Executive - I​

Experience: 3 - 4 Years

Qualification: Any Degree 

Roles and Responsibilities+

  • As the head of the function, defining and implementing the collection strategy for the company,
  • You will also have the ability and skill sets to liaise with law enforcement wherever needed.
  • Supports the development of the workforce plan for the collection function for creating a high performing team.
  • Manages and controls the operating framework for the collection function, provides guidance and support, ensures implementation and review of work processes in order to achieve high-performance standards and continuous improvement.
  • Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.
  • Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.
  • Evaluates competition best practices and use the knowledge for defining or modifying collection processes and policies.
  • Defines and designs strategies to minimize NPA s and maximize recoveries.
  • Defines, designs and implement the collections process manual and standard operating procedures.
  • Builds and nurtures a culture of customer service-oriented collections.
  • Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.
  • Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.

Desired Candidate Profile

  • Must have 8 – 10 Years of Experience into Collection Segment
  • Must be good and capable of handling a team of 8 – 12 members
  • Well versed into Tamilnadu Locations
  • Must have a good credit profile
  • Through and detailed understandings of all brackets of collections
  • Must be targets and number driven
  • Working Experience into similar segment for more than 5 Years.

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