Customer feedback

Story of the Week

Customer Service Is In Our DNA

Good decision comes from experience, and experience comes from bad decisions – A Worth Read

About Customer
Customer owns a company named Sri Arunathri Painters into existence for more than 10 years pioneer in painting and interior designing works and his name is Anandh Kumar. Sri Arunathri painters contracts the work in residential and commercial buildings.

Challenges Faced
The case goes like this…

– Customer is already a customer in one of the leading chit companies in India.
– His objective for joining the chit is to improve the business enhancement.
– The chit company in which he subscribed did not honor the commitment.
– The process was too complicated and the surety documents they demanded was way higher than the market standards.
– He did not get the money and had a bad experience.
Kopuram is in good books to one of the customer’s sister.
– She referred Kopuram to Anandh through one of her contacts.
– And therefore, Anandh joined with Kopuram.

Solutions Offered
  Though customer is capable of subscribing higher end financial products of Kopuram, he subscribed for initial range of product to get good experience and make himself comfortable. Kopuram made the pre-sales process smooth in terms of login, enrollment and customer opted for monthly collection model. Collection happened seamlessly, committed date arrived, physical verification done, due-diligence of documentation done, amount processed and disbursed.

As they say, “Good decision comes from experience, and experience comes from bad decisions,” Kopuram gave a good experience to Anandh and as a result he subscribed for higher end products from himself as well as his wife.

Customer Says
I was introduced to Kopuram chits through one of my sisters. I received my prize money during Diwali last year. It helped me for my business to disburse a Diwali bonus to my employees at the right time. I have joined a bigger product and this prize money will be invested in one of my new business ventures. Customer service is good. I will definitely refer my acquaintance to join Kopuram chits.

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Job Description

Female Host

Experience: 2+ Years

Qualification: Any Degree 

Roles and Responsibilities

  • Host video programs or shows, presenting content in an engaging and entertaining manner.
  • Respond to viewer requests, dedications, and comments, and interact with the audience through social media or other online platforms. 
  • Collaborate with the production team to create and produce engaging video content, including special segments, interviews, or behind-the-scenes footage.
  • Adhere to channel guidelines and regulations regarding content, language, and broadcasting standards. 
  • Attend promotional events, live broadcasts, or public appearances to interact with viewers and promote the channel or program.

Desired Candidate Profile

  • Excellent verbal communication and presentation skills, with the ability to engage and captivate an audience. 
  • A confident and vibrant personality with a passion for entertaining and connecting with people. Comfort and ease in front of cameras, microphones, or live audiences. 
  • Strong knowledge and interest in music, popular culture, and entertainment trends. 
  • Ability to research and gather information quickly, organizing it into interesting and engaging content. 
  • Familiarity with broadcasting equipment and software, including audio/video editing tools (if applicable). 
  • Professionalism and the ability to handle sensitive or controversial topics with tact and sensitivity. 
  • Availability to work flexible hours, including early mornings, evenings, weekends, or holidays, depending on the nature of the role. High level of professionalism, integrity, and ethical conduct in all interactions.

Note: This job description is gender-specific as requested. However, it is important to ensure equal opportunity and non-discrimination in the hiring process.

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Job Description

Video Editor

Experience: 2+ Years

Qualification: Any Degree 

Roles and Responsibilities

  • Ultimately, as a Video Editor, you should be able to bring sight and sound together in order to tell a cohesive story
  • very good at Premier Pro, after effects and other video editing tool.
  • Should have keen knowledge of social media trends to make videos more engaging and interesting.
  • knowing colour grading is additional perk.
  • Edits videos to targeted length and specifications
  • Handles and organizes raw and edited video files
  • Exports videos and facilitates mobile and web distribution
  • Shoots video and produces content as necessary
  • Explores different versions and directions
  • Ensures compliance with highest journalist standards
  • Adjusts formats and file sizes as needed

Desired Candidate Profile

  • Proven work experience as a Video Editor
  • Solid experience with digital technology and editing software packages (e.g. Avid Media Composer, Lightworks, Premiere, After Effects and Final Cut)
  • Demonstrable video editing ability with a strong portfolio
  • Thorough knowledge of timing, motivation and continuity
  • Familiarity with special effects, 3D and compositing
  • Creative mind and storytelling skills
  • BS degree in film studies, cinematography or related field

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We always welcome talented minds as a part of our Family!!

Job Description

Content writer

Experience: 1+ Years

Qualification: Any Degree 

Roles and Responsibilities+

  • Work with content strategists to build editorial calendars
  • Collaborate with team members to ensure alignment and consistency in branding, style, and messaging
  • Strong attention to detail
  • Ability to meet tight deadlines
  • Creative and strategic thinking skills

Desired Candidate Profile

  • Proven experience as a content writer 
  • Ability to collaborate with other writers and DM team
  • Compelling writing style, voice, and tone
  • Portfolio of relevant writing samples
  • Research industry-related topics (combining online sources and studies)
  • Write clear marketing copy to promote our products/services
  • Prepare well-structured drafts using Content Management Systems
  • Proofread and edit blog posts before publication
  • Promote content on social media
  • Identify customers’ needs and gaps in our content and recommend new topics
  • Ensure all-around consistency (style, fonts, images, and tone)
  • Should be able to write content in Tamil and English 

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We always welcome talented minds as a part of our Family!!

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Job Description

Senior Software Engineer

Experience: 5 – 10+yrs

Qualification: Any Degree 

Roles and Responsibilities+

  • Design implement and support highly scalable applications and web services using Microsoft technologies (ASP.NET, MVC, C#, SQL Server, Windows Forms, Web API/Rest API)
  • Front-end development using Angular 8 or above
  • Candidates should have the ability to train and work along with development teams to ensure timelines and quality deliveries.
  • Participate and contribute to project estimations, system architecture and performance engineering of projects
  • Work with the quality assurance team to ensure that the software is fully unit tested, can be performance tested, and passes quality requirements

 

Desired Candidate Profile

  • Minimum 5+ years of experience in developing applications on the .NET platform using Angular as front-end.
  • Experience in Web application Architecture and Development with hands on expertise in delivering solutions based on/customizing ASP.Net 4.0 / MVC and above.
  • Strong understanding of OOPS fundamentals, Entity Framework, LINQ and REST APIs.
  • Good knowledge of SQL Server.
  • Experience in Azure
  • Good to have: .NET Core, ASP.NET Core MVC
  • Proficient understanding of code versioning tools (TFS/SVN/Git).
  • Proficient understanding of build/DEPLOYMENT/release management processes.
  • Must have experience of working in Agile/Scrum environment.
  • Must possess very good logical, analytical and communication skills.

Join our Team!

We always welcome talented minds as a part of our Family!!