Digital Transformation is not optional for us!
It is inevitable

We understand its importance and it is in our top priority list.

kopuram digital transformation


Feel secure with Kopuram along with our digital journey. As the realization is getting higher that technology is inevitable and no longer a choice, implementing digital transformation in all forms of business operations across the organization is in our top priority list. Kopuram is adapting to the changing business needs to make our services more streamlined, efficient and productive to meet the expectations of the customers.


As exemplary customer service is in our DNA, going digital makes us agile and gives the better data insights for a better decision making which in turn gives the better customer experience and simplified chit experience. Our digital ideation is very transparent and precise right from enrollment of the customer to the termination of the chit cycle gives our customer a confidence on us. Having an access to an amount of information about our business handy helps us to mitigate the risks and continuously improve time to time.


Key pointers

All our customers can pay their due online.
All our customers receive digital receipt along with our physical receipt from a portable bluetooth printer.
All our collection executives manage the customers and collections digitally.
Our sales executives are no longer pen and paper
Exclusive native mobile app for all our agents.
We conduct online auction*
Our ticketing system is now digital
Data is wealth. We are making quicker decisions with the better data insights
Our employees and agents are digitally empowered.

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Job Description

Outlet Executive - I​

Experience: 3 - 4 Years

Qualification: Any Degree 

Roles and Responsibilities+

  • As the head of the function, defining and implementing the collection strategy for the company,
  • You will also have the ability and skill sets to liaise with law enforcement wherever needed.
  • Supports the development of the workforce plan for the collection function for creating a high performing team.
  • Manages and controls the operating framework for the collection function, provides guidance and support, ensures implementation and review of work processes in order to achieve high-performance standards and continuous improvement.
  • Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.
  • Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.
  • Evaluates competition best practices and use the knowledge for defining or modifying collection processes and policies.
  • Defines and designs strategies to minimize NPA s and maximize recoveries.
  • Defines, designs and implement the collections process manual and standard operating procedures.
  • Builds and nurtures a culture of customer service-oriented collections.
  • Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.
  • Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.

Desired Candidate Profile

  • Must have 8 – 10 Years of Experience into Collection Segment
  • Must be good and capable of handling a team of 8 – 12 members
  • Well versed into Tamilnadu Locations
  • Must have a good credit profile
  • Through and detailed understandings of all brackets of collections
  • Must be targets and number driven
  • Working Experience into similar segment for more than 5 Years.

Join our Team!

We always welcome talented minds as a part of our Family!!

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