Customer Service Is In Our DNA

About Customer

Customer owns a company named Sri Arunathri Painters into existence for more than 10 years pioneer in painting and interior designing works and his name is Anandh Kumar. Sri Arunathri painters contracts the work in residential and commercial buildings.

Challenges Faced

The case goes like this…
– Customer is already a customer in one of the leading chit companies in India.
– His objective for joining the chit is to improve the business enhancement.
– The chit company in which he subscribed did not honor the commitment.
– The process was too complicated and the surety documents they demanded was way higher than the market standards.
– He did not get the money and had a bad experience.
– Kopuram is in good books to one of the customer’s sister.
– She referred Kopuram to Anandh through one of her contacts.
– And therefore, Anandh joined with Kopuram.

Solutions Offered

  Though customer is capable of subscribing higher end financial products of Kopuram, he subscribed for initial range of product to get good experience and make himself comfortable. Kopuram made the pre-sales process smooth in terms of login, enrollment and customer opted for monthly collection model. Collection happened seamlessly, committed date arrived, physical verification done, due-diligence of documentation done, amount processed and disbursed.

As they say, “Good decision comes from experience, and experience comes from bad decisions,” Kopuram gave a good experience to Anandh and as a result he subscribed for higher end products from himself as well as his wife.

Customer Says

I was introduced to Kopuram chits through one of my sisters. I received my prize money during Diwali last year. It helped me for my business to disburse a Diwali bonus to my employees at the right time. I have joined a bigger product and this prize money will be invested in one of my new business ventures. Customer service is good. I will definitely refer my acquaintance to join Kopuram chits.