Story of the Week

Right Chit Fund Company Is Much Better Than Personal Loan

Vendor Becomes a Customer – Read out!!!

About Customer
Star Flex is one of the famous advertising board firms in Pollachi specialized in manufacturing flex boards, Advertising panels & boards, LED signages, 3D designs etc., owned and successfully run by Anish Khan, a young and energetic business man.
As Star Flex is prominent around Pollachi for flex boards, Kopuram contacted Anish Khan for flex board design requirement and the business relationship with Start Flex made Anish Khan a customer of Kopuram.

Requirement & Approach
Customer had a business commitment and subscribed for 5,00,000 chit to meet his requirements. Customer had a smooth login and enrollment process and preferred to pay the due on monthly basis. Collections were made on time with the right follow up. Before disbursal credit team from Head Office visited customer place as a part of verification process and reviewed the surety documents and disbursed the amount as promised.

Customer Says
I am very happy with the credit team of Kopuram as their process and response was very much professional which made the whole process comfortable for me and I have subscribed one more 5,00,000 chit with Kopuram.

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Job Description

Outlet Executive - I​

Experience: 3 - 4 Years

Qualification: Any Degree 

Roles and Responsibilities+

  • As the head of the function, defining and implementing the collection strategy for the company,
  • You will also have the ability and skill sets to liaise with law enforcement wherever needed.
  • Supports the development of the workforce plan for the collection function for creating a high performing team.
  • Manages and controls the operating framework for the collection function, provides guidance and support, ensures implementation and review of work processes in order to achieve high-performance standards and continuous improvement.
  • Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.
  • Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.
  • Evaluates competition best practices and use the knowledge for defining or modifying collection processes and policies.
  • Defines and designs strategies to minimize NPA s and maximize recoveries.
  • Defines, designs and implement the collections process manual and standard operating procedures.
  • Builds and nurtures a culture of customer service-oriented collections.
  • Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.
  • Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.

Desired Candidate Profile

  • Must have 8 – 10 Years of Experience into Collection Segment
  • Must be good and capable of handling a team of 8 – 12 members
  • Well versed into Tamilnadu Locations
  • Must have a good credit profile
  • Through and detailed understandings of all brackets of collections
  • Must be targets and number driven
  • Working Experience into similar segment for more than 5 Years.

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