Story of the Week

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My prize money was helpful for me to build my home.

About Customer
Krishna Moorthy working as an employee, in a lorry parts manufacturer industry in Coimbatore. He found Kopuram chits by seeing the ad in social media.

Challenges Faced
His experience was not so good as he was the customer in one of the leading chit companies in India, where he faced a delay in payment as well the demand for more surety documents. He was constructing a house and was in need of payment and looking for a better chit company with easy process in payment disbursal. He was looking for a payment in 7th month of subscription and that was his requirement.

Solutions Offered
– Providing the option of a small deposit and regular savings.
– Made the seamless login and enrollment process.
– Collected less documents compared to the other companies.
– Disbursed the payment in 8th month.

Customer Says
I came to know about Kopuram by face book and I contacted the customer care, subscribed with Kopuram chits in the year 2019. After 7th month, I received my prize money and it was helpful for me in my house construction. The collection agent assigned to me was really helpful. Now I have subscribed for 2 more chits in my spouse name.

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Job Description

Outlet Executive - I​

Experience: 3 - 4 Years

Qualification: Any Degree 

Roles and Responsibilities+

  • As the head of the function, defining and implementing the collection strategy for the company,
  • You will also have the ability and skill sets to liaise with law enforcement wherever needed.
  • Supports the development of the workforce plan for the collection function for creating a high performing team.
  • Manages and controls the operating framework for the collection function, provides guidance and support, ensures implementation and review of work processes in order to achieve high-performance standards and continuous improvement.
  • Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.
  • Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.
  • Evaluates competition best practices and use the knowledge for defining or modifying collection processes and policies.
  • Defines and designs strategies to minimize NPA s and maximize recoveries.
  • Defines, designs and implement the collections process manual and standard operating procedures.
  • Builds and nurtures a culture of customer service-oriented collections.
  • Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.
  • Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.

Desired Candidate Profile

  • Must have 8 – 10 Years of Experience into Collection Segment
  • Must be good and capable of handling a team of 8 – 12 members
  • Well versed into Tamilnadu Locations
  • Must have a good credit profile
  • Through and detailed understandings of all brackets of collections
  • Must be targets and number driven
  • Working Experience into similar segment for more than 5 Years.

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