Story of the Week

Plan Your Vehicle Loans With Kopuram

Customer and his curiosity

About Customer
As a successful owner of the renowned restaurant exclusive for biryani in Pollachi, joining in Chit Funds is not new to Faizal as he had joined already in unregistered chit companies as well as in other local groups. His curiosity is that he always wanted to feel the experience by joining in Registered Chit companies and see the benefits and then he found Kopuram, who was referred by a former employee of Kopuram chits.

Was his experience good?
As a customer care savvy, Kopuram gave an exemplary experience to Faizal Rahman by suggesting a right product for his requirement and honored the commitment that was promised. As a result, Faizal joined 2 consecutive chits with Kopuram and invested the prize money for his business enhancement as well as he also purchased a car for his personal use.

Customer Says
I have subscribed for 2 chits where one helped my business and another chit I gifted myself a car (alto). I will surely refer my friends to subscribe with Kopuram chits. Kopuram can improve in assigning a dedicated collection agent who can answer all my queries. Customer care response is good.

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Job Description

Outlet Executive - I​

Experience: 3 - 4 Years

Qualification: Any Degree 

Roles and Responsibilities+

  • As the head of the function, defining and implementing the collection strategy for the company,
  • You will also have the ability and skill sets to liaise with law enforcement wherever needed.
  • Supports the development of the workforce plan for the collection function for creating a high performing team.
  • Manages and controls the operating framework for the collection function, provides guidance and support, ensures implementation and review of work processes in order to achieve high-performance standards and continuous improvement.
  • Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.
  • Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.
  • Evaluates competition best practices and use the knowledge for defining or modifying collection processes and policies.
  • Defines and designs strategies to minimize NPA s and maximize recoveries.
  • Defines, designs and implement the collections process manual and standard operating procedures.
  • Builds and nurtures a culture of customer service-oriented collections.
  • Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.
  • Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.

Desired Candidate Profile

  • Must have 8 – 10 Years of Experience into Collection Segment
  • Must be good and capable of handling a team of 8 – 12 members
  • Well versed into Tamilnadu Locations
  • Must have a good credit profile
  • Through and detailed understandings of all brackets of collections
  • Must be targets and number driven
  • Working Experience into similar segment for more than 5 Years.

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